Updated: Oct 22, 2018
When was the last time you process-mapped and rated your customer, client, traveler, or patient's experience? Then asked yourself; "Is it convenient, effortless, personable, and memorable?" "Are we delivering what you planned for?" And, "what else can you do to enhance your engagement?" Companies which deliver great customer experiences and engagements are intimately engaged in their customer's touch-points, ensuring it is intuitively designed, connected, and delivered to impress and capture their patrons.
An oldie and still quite relevant!
Be the gentle wave that lifts others.
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